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Knowatik™, our advanced Knowledge Management System manages knowledge in organizations for supporting creation, capture, storage and dissemination of information. It assists in driving the need for implementing KM in any organization’s Business Strategy to provide value adding technology solutions to its customers.
Knowatik™ allows you to share information from your website or Intranet with an enterprise-grade knowledge base, reducing effort on customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems.
Knowatik™ enables employees to have ready access to the organization's documented base of facts,
sources of information, and solutions.
The knowledge environment supported by:
- Strategic knowledge content
- Dynamic processes
- Integrated infrastructure
- Collaborative network
To foster a learning culture that will escalate and accelerate organization competencies and
capabilities.
Knowatik™ Knowledge Management System features
Knowatik™ Home
- My Profile
- News, Upcoming Events, Link
- Quick Launch
- My Friend
- My CoP
- Calendar
Document Centre
- Extensive and easy to understand taxonomy & contents
- Vertical & Horizontal view of folders and file
- Advance Search Engine
- Secure file viewing (Privileges Settings)
- Document Workflow
- Upload
- Approval
- My Document
Helpdesk
Models which can be applied:
- Internal helpdesk team
- External support (KBC Expert)
- Post a question by group
- Reporting
- Dashboard
- Workflow
Community
- Community of Practice
- Net Meeting
- Forum
- Document Centre
- News
- Events
Business Tools
Business Tools comprises of custom made applications such as:
- Excel Tools
- Project Risk Database
WHY KNOWATIK™?
Reduce cost and efforts on in-bound customer support. The highly user-friendly interface makes it easy for customers
to find answers to issues instead of taking the trouble to submit emails or calling your support department.
Share company documents and procedures. Irrespective of your staff being in one physical or multiple
locations, Knowatik makes it easy for them to share, search, rate and print company documents, procedures and more.
Eliminate staff training time. By providing new staff members with a list of company-wide policies,
procedures and how-to guides in the knowledge base enabling them to be up and running faster.
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